Refund policy

我们有 30 天退货政策，这意味着您在收到商品后 30 天内可以申请退货。

要获得退货资格，您的商品必须处于与您收到商品相同的状态，未磨损或未使用，带有标签，并且处于原始包装中。您还需要收据或购买证明。

要开始退货，您可以通过 mrbinteashop@gmail.com 与我们联系。

如果您的退货被接受，我们将向您发送退货运输标签，以及有关如何以及在何处寄送包裹的说明。不接受在未事先要求退货的情况下寄回给我们的物品。

您可以随时通过 mrbinteashop@gmail.com 与我们联系以解决任何退货问题。

损害和问题
请在收到订单后检查您的订单，如果商品有缺陷、损坏或收到错误的商品，请立即与我们联系，以便我们评估问题并纠正问题。

不可退货的物品
很遗憾，我们不接受特价商品或礼品卡的退货。

交换
确保您得到想要的东西的最快方法是退回您拥有的商品，一旦接受退货，请单独购买新商品。

退款
一旦我们收到并检查了您的退货，我们将通知您，并让您知道退款是否被批准。如果获得批准，您将在 10 个工作日内以原始付款方式自动获得退款。请记住，您的银行或信用卡公司也可能需要一些时间来处理和发布退款。
如果自我们批准您的退货以来已超过 15 个工作日，请通过 mrbinteashop@gmail.com 与我们联系。

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mrbinteashop@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mrbinteashop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrbinteashop@gmail.com.